International Organization For Standardization (ISO

Quality is never an accident is always the result of intelligent effort. John Ruskin Introduction, general commercial activities have grown thanks to Globalisation very dynamic, demanding, where companies must compete by offering services products to the general agreements, consumer choice, they have a quality assurance that makes them which are purchased, acquired. The fact that in the present to compete, the managers are committed to ensuring quality in the products they offer, since otherwise be out of the markets. They know it's very important to be identified with the total quality culture provides. That's why, the Graduate Program Specialty Quality Management and Productivity Area Faces Graduate of the University of Carabobo, considers it very important that their graduates have the basic knowledge of quality and what it is required to reach, generate results that favors impact in managing the business under their by obtaining favorable results. Within its program of studies have established the subject of Quality Assurance which provides the knowledge and basic tools to establish international standards and that lead to the firm's human resources, especially technical, this identified its scope and impact. Basic knowledge, background and scope. Venezuela our case, not only with its exploitation of its principal product marketing Petroleum, has an impact on different economic scenarios, provide and guarantee the quality of this, but has tried other products participate in new markets, especially now that the current government has given way to take advantage of trade openings that originated in the Foreign Trade Policy, with new treaties, alliances, which can promote their business.

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[Frederick D'costa]

A quality management system (QMS) can be expressed as the organizational structure, procedures, processes and resources needed to implement quality management of an organization.
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